When a customer writes into a messenger, a business has only a few seconds to hold their attention. The rep might be busy, asleep or simply off for the weekend. An AI agent replies in 1.2 seconds at a
“Getting a voice agent right” isn’t about the word-recognition rate in lab tests. For a business, what matters is the share of calls the agent handled correctly : understood the request, didn’t break
An AI out of the box knows “the internet in general”, but not your company: pricing, policies, documentation, customer history. Ask it directly and it will confidently make something up. There’s an ap