When a customer writes into a messenger, a business has only a few seconds to hold their attention. The rep might be busy, asleep or simply off for the weekend. An AI agent replies in 1.2 seconds at a
“Voice-agent accuracy” is not the word-recognition rate in lab tests. For a business, accuracy is the share of calls the agent handled correctly : understood the request, didn’t break the dialogue, dr
A language model knows “the internet in general”, but not your knowledge base: pricing, policies, documentation, customer history. Ask it directly and it will confidently make something up. RAG (retri